These Terms & Conditions govern your use of the ePaid website and, for merchants ("Retailers"), the ePaid POS devices, software, and payment services. By using our website or services, you agree to these terms. If you do not agree, please do not use them.
1. About ePaid
ePaid is an MSP POS service provider licensed by the Saudi Central Bank (SAMA). We provide POS terminals, payment acceptance, software, and related support services to businesses in the Kingdom of Saudi Arabia.
2. Using our website
- Use the website only for lawful purposes and in line with these terms.
- Do not attempt to gain unauthorised access to the website, our systems, or other users' data.
- Do not copy, modify, or distribute website content without our written permission.
- Information on the website is for general purposes and may change without notice.
3. Merchant onboarding
To use our POS and payment services, Retailers must complete our onboarding process and provide accurate, complete, and up-to-date information, including commercial registration and identity (KYC) documents. We may approve or decline any application and may request additional information at any time to meet regulatory requirements.
4. Retailer obligations
- Use ePaid terminals and services only for genuine sales of lawful goods and services by your registered business.
- Keep devices, login details, and passwords secure, and tell us immediately about any loss, theft, or suspected misuse.
- Follow our operating instructions and the rules of the payment networks.
- Keep accurate records of your transactions and cooperate with any investigation of disputed or suspicious transactions.
- Notify us promptly of any change to your business, ownership, or bank details.
5. Fees and settlement
Fees, rental charges, and settlement terms are set out in your merchant agreement or the pricing we provide to you. Settlements are paid to your registered bank account after deducting applicable fees, refunds, chargebacks, and any amounts you owe us.
6. Chargebacks and refunds
Retailers are responsible for refunds and for chargebacks raised by cardholders or banks on their transactions. We may hold or deduct funds to cover chargebacks, fraud, or regulatory requirements.
7. Devices
POS devices supplied by ePaid remain our property unless purchased outright, and must be returned in good condition when the service ends. Do not open, tamper with, or modify any device or its software.
8. Suspension and termination
We may suspend or end the services, with or without notice, if you breach these terms, if we suspect fraud or illegal activity, or if required by SAMA or other authorities. You may end the services in line with your merchant agreement.
9. Intellectual property
The ePaid name, logo, website, and software are owned by ePaid or our licensors. These terms do not give you any right to use them except as needed to use our services.
10. Limitation of liability
To the extent permitted by law, ePaid is not liable for indirect or consequential losses, or for interruptions caused by events outside our reasonable control, such as network, bank, or power failures. Nothing in these terms limits liability that cannot be limited under Saudi law.
11. Privacy
We handle personal data as described in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. The latest version is always available on this page. Continuing to use our website or services after an update means you accept the updated terms.
13. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are subject to the jurisdiction of the competent courts in the Kingdom.
14. Contact us
For questions about these terms, contact us at:
ePaid, 3422 Al Tufail Ibn Amrou, 7558 Al Faisaliyah Dist., 13712 AD DIRIYAH, Saudi Arabia — support@epaid.com